This policy explains how refunds and cancellations work on LexBar. Payments are processed by Razorpay.
1. Consultation charges
You can request a refund of consultation charges if:
- The session failed because of a technical problem on our side.
- The advocate did not join or respond after accepting your request.
- The session disconnected within the first minute and could not be reconnected.
- You were charged incorrectly, for example twice for the same session.
Raise a request within [7] days of the consultation. We review session records and reply within [5] working days. Disagreement with the advice itself is not normally a ground for a refund, but we will review any complaint about an advocate’s conduct.
2. Prepaid balance
If you hold a prepaid balance with us, you can ask for any unused amount to be refunded to the original payment method at any time.
3. Booked appointments
- Cancelled [2 hours] or more before the slot: full refund.
- Advocate cancels or does not attend: full refund.
4. Documentation services
- Full refund if you cancel before work starts.
- Partial refund based on work completed if you cancel after work starts.
5. Refund timeline
Approved refunds are processed within [5–7] working days to the original payment method. Your bank may take a few extra days to show the credit.
6. How to request
Email rai.twinkle8195@gmail.com with your registered email, the transaction or consultation ID and the reason. If you are not satisfied with our decision, contact our Grievance Officer.